"Thank you for all your advice and kindness throughout a difficult period. I very much appreciate all your efforts" - Mr TG "I am very grateful for everything you did for me. It was obviously a very difficult time for me as it would be for anyone in a divorce situation. Your professional expertise and advice were greatly valued." - Mrs JC "Thank you for all of your help and support through this time" - Mrs HA "Thanks again for all of your help and advice over the past months" - Mr RP "Thank you for all your work, I feel we're finally free" - Mrs NL "Many thanks again...for your advice, support and sound counsel" - Mrs LD "Many thanks for all your help and support over the past two years. We really must have a drink to celebrate the end!" - Mrs RM "Thank you so much for all your help with this process. You have made the process go as smoothly as I think it could" - Mrs LK "I can't thank you enough for giving me a balanced view and helping me to get on with it and settle. I do think that you have given me great advice ... .. I will certainly recommend you to the friends who inevitably end up in the same situation." - Mr JR "I would like to add my sincere thanks for your expertise but also your understanding and your patience. ..... preserving the relationship was the most important thing and we seem to have managed to keep this in good shape as we walked through the technicalities of the divorce. I really appreciate the guidance and support you gave to me during this journey." - Mr LD

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform SiĆ¢n Blore immediately, so that we can do our best to resolve the problem.

If that does not result in the problem being resolved and you would like to make a formal complaint, then we will provide you with details of another independent solicitor will look at your complaint and act as an intermediary to see if it can be resolved that way . Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ